It is accepted best practice to conduct regular surveys of your employees on an annual / bi annual schedule. This monitors the health of your program & structures user feedback.
We use world class survey protocols so you get a clear rating of your external vendors and internal service teams by securing Voice of Customer (VOC ) and Employee Satisfaction ( CSAT) surveys. Net promoter Score (NPS) Surveys evaluate the health of your vendor service delivery.
Our analysis delivers clear actionable intelligence on priority areas. These are used to objectively assess program excellence, concern areas & drive change. This also serves to delivery key matrix & headline inputs to your corporate leadership.